Privacy Policy

Last updated: 22/06/2026

Introduction

The Piccolo Box Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, request a quotation, make a booking or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.

Who We Are

The Piccolo Box Ltd

Email: matthew@thepiccoloco.com

Website: https://thepiccolobox.co.uk

Information We Collect

We may collect and process the following information:

Information You Provide

When you submit an enquiry, request a quote or make a booking, we may collect:

Name
Email address
Telephone number
Event address or venue details
Event date and guest numbers
Dietary requirements and allergy information
Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referring website information

This information may be collected through cookies and analytics tools.

How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotations
Manage bookings
Deliver our catering services
Communicate about your event
Process payments
Improve our website and services
Comply with legal obligations
Protect our business against fraud or misuse

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract

Where processing is necessary to provide a quotation, confirm a booking or deliver our services.

Legitimate Interests

To operate and improve our business, respond to enquiries and manage customer relationships.

Consent

Where you have given consent for specific activities, such as optional marketing communications.

Legal Obligation

Where we are required to comply with applicable laws and regulations.

Marketing Communications

We will only send marketing communications where you have requested them or where permitted by law.

You may unsubscribe from marketing communications at any time by contacting us.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

Payment providers
Website hosting providers
IT and website support services
Professional advisers
Government or regulatory authorities where legally required

All third parties are required to keep your information secure and confidential.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Meet legal, accounting or tax obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent where consent is relied upon

To exercise any of these rights, please contact us using the details above.

Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact: