Terms & Conditions

Last updated: 22/06/2026

Introduction

These Terms & Conditions govern the use of this website and the provision of catering services by The Piccolo Box Ltd (“we”, “our”, “us”).

By using our website, requesting a quotation, making a booking or engaging our services, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

Website Use

You may use this website for lawful purposes only.

You agree not to:

Use the website in any way that breaches applicable laws or regulations.
Attempt to gain unauthorised access to the website, server or associated systems.
Copy, reproduce or distribute website content without our prior written consent.
Use the website in any manner that could damage, disable or impair its operation.

We reserve the right to suspend or terminate access to the website where misuse is suspected.

Intellectual Property

All content on this website, including text, images, branding, logos, graphics and design elements, remains the property of The Piccolo Box Ltd unless otherwise stated.

No content may be copied, reproduced, distributed or used without our prior written permission.

Quotations

All quotations provided by The Piccolo Box Ltd are subject to availability and are valid for 30 days unless otherwise stated.

A quotation does not constitute a confirmed booking.

Bookings are only confirmed once the required booking fee has been received.

Booking & Payment Terms

A non-refundable Deposit of £250 is required to secure your event date.

Once this payment has been received, a binding agreement is in place, and The Piccolo Box Ltd will exclusively reserve the agreed date and time for your event.

The remaining balance is due no later than 14 days before the event date.

Failure to pay the final balance by the due date may result in cancellation of the booking and loss of any monies paid.

Changes to Bookings

Any changes to guest numbers, venue details, service requirements or timings should be communicated as soon as possible.

Whilst we will make reasonable efforts to accommodate changes, we cannot guarantee that all requests can be accommodated after a booking has been confirmed.

Additional charges may apply where changes increase costs or service requirements.

Cancellation Policy

If the Client cancels the event for any reason, all booking fees and payments made are non-refundable.

If the event is postponed, the booking fee may be transferred to a new date subject to availability and at the sole discretion of The Piccolo Box Ltd.

Venue Requirements

The Client is responsible for ensuring that the venue provides:

Suitable vehicle access
Adequate operating space
A safe working environment
Any permissions required by the venue owner or site operator

Failure to provide suitable access or operating conditions may prevent service from being delivered and no refund shall be due.

Allergies & Dietary Requirements

We take food safety seriously and will make reasonable efforts to accommodate dietary requirements and allergies where notified in advance.

However, all food is prepared in an environment where allergens may be present.

We cannot guarantee the complete absence of allergens and accept no liability for allergic reactions where information has not been provided or where cross-contamination risks exist beyond our reasonable control.

Clients should ensure that guests with severe allergies exercise appropriate caution.

Service & Liability

The Client is responsible for ensuring suitable access, adequate space and safe working conditions at the venue.

The Piccolo Box Ltd shall not be liable for any delay, interruption or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to:

Extreme weather conditions
Illness
Vehicle breakdown
Equipment failure
Utility interruptions
Venue restrictions
Road closures
Government action
Any other unforeseen events

Damage to Equipment

Any loss of or damage to equipment, vehicles or property belonging to The Piccolo Box Ltd caused by guests, venue staff or unsafe site conditions may be chargeable to the Client.

Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to this, The Piccolo Box Ltd’s total liability arising from any booking shall not exceed the total amount paid by the Client for the relevant event.

We shall not be liable for any indirect, consequential or economic loss, including loss of profits, business interruption or reputational damage.

Website Availability

Whilst we make reasonable efforts to ensure this website remains available and accurate, we do not guarantee uninterrupted access or that content will always be free from errors.

We reserve the right to modify, suspend or remove any part of the website without notice.

Links to Third-Party Websites

This website may contain links to third-party websites.

Such links are provided for convenience only and do not constitute endorsement.

We are not responsible for the content, availability or privacy practices of third-party websites.

Privacy & Cookies

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

The Piccolo Box Ltd

Email: matthew@thepiccoloco.com